AI Desks · Customer Desk
Keep your customers informed... And keep your customers.
Customer Desk drafts answers to customer questions from your orders, products, and policies. It's for teams that answer the same questions all day. Timely answers, clear updates, less chasing for your customers, less repetitive work for your team.*
*Ringly reports 71% retention with email replies under one hour versus 48% at 24 hours. Its live-chat benchmark: under 30 seconds. Source: Ringly. Reported benchmarks, not promised Customer Desk results.
Fictional customer text thread and customer portal showing an order status update and a reorder link.
What you get
Everything a customer conversation needs.
Answers only from your data and a playbook your experts approved, with the source shown.
Documents filled in from approved templates, in the customer's own name.
Reminders before the deadlines your customers face.
A hand-off to your team with the facts, timeline and files bundled into one summary.
A branded portal with every document, reminder and conversation.
A log of every question and answer, with feedback used to refine answers and improve the approved playbook.
The demo
One desk, two channels.
The same conversation, by text or in the portal.
Demo company. Cedar & Current Supply is fictional and all data is synthetic.
Interactive demo of Customer Desk answering a fictional customer's order question by text and in a customer portal, with a review step before anything is sent.
CEDAR & CURRENT · ORDER #4471
Your team, your customers...
In lockstep.
Keep customers up to date and your team in the loop, with clear answers and next steps in one conversation.
Order #4471
In transitEstimated delivery Today, 3 PM
Answer grounded in the order record
Order record #4471 · Recorded estimate, not a delivery promise.
iMessage
Today 9:41 AM
People stay in control
Your rules. Human oversight.
You set the boundaries
Approve messages or playbooks. Anything outside them goes to your team for review.
Your environment or ours
Hosting and access are agreed during scoping. Many use cases only need read-only access.
Your data, not training data
Your data is never used to train AI models.
Questions
Customer Desk questions.
Give your customers one less reason to call.
Uncover which questions, updates, and reminders Customer Desk could handle for your business.